Booking terms

Version: 26 October 2026

Who we are

This website operates under the name Transfer Tenerife. NIF/CIF: Y2560888J.

1. Sending a request

This website lets you request a private transfer within Tenerife. Sending the form is an enquiry, not a confirmed reservation or a payment obligation. A request reference acknowledges receipt only. We review your exact addresses, passenger numbers, availability, fare and any special requirements, then contact you with the proposed journey and terms. A booking is confirmed only when we expressly confirm the agreed arrangements in writing.

2. Pickup hours and journey details

Pickup times are from 06:00 to 21:00 inclusive, in Tenerife local time (Atlantic/Canary). Each leg of a return must be within these hours. The website cannot accept an out-of-hours pickup. Check your addresses, date, time, passenger number and contact details carefully. For airport journeys, allow enough time for the airline’s check-in requirements and ask us to confirm a suitable pickup time. No fixed journey duration or flight-connection guarantee is made by the planner.

3. Fares and quotes

Published fares are in euros, per vehicle and per one-way journey, for the stated 1–4, 5–10 or 11–14 passenger band. They cover Tenerife South Airport (TFS) to the listed area or the same journey in reverse. A return consists of two one-way legs. The location search selects the mapped fare area; we check the exact address before confirmation. Locations outside covered areas, unmatched addresses and journeys without TFS at either end require an individual quote.

The final total, including any applicable taxes and agreed extras, must be given to you before you accept a booking or pay. No extra service or charge is agreed merely by entering a note. If an address or requirement changes the proposed fare, we will explain the revised price for your agreement before confirmation. The request form itself does not take payment.

4. Passengers, luggage and equipment

Include everyone travelling in the passenger count and describe luggage, child-seat and practical accessibility requirements. Capacity and suitable equipment must be expressly confirmed for your journey. Do not assume a particular vehicle, seat, waiting allowance or luggage allowance is included unless it appears in your confirmation.

5. Changes, delays and cancellation

Email us as soon as possible, quoting your reference, if you need to change or cancel a request or if your flight or travel plans change. An unconfirmed request can be withdrawn without a booking cancellation charge. Changes to a confirmed journey depend on availability and must be agreed in writing.

Any cancellation charges, no-show arrangements, waiting allowance and refund conditions applicable to a confirmed journey must be explained before you accept that booking. This page does not impose a fixed cancellation fee or non-refundable deposit. Mandatory consumer rights remain unaffected. Passenger transport has specific rules and is not generally covered by the ordinary 14-day withdrawal regime for online purchases.

6. Problems and complaints

Contact us using the email or postal details above with your reference and the issue. We will review the circumstances and the remedy required by the agreed terms and applicable law. Nothing here excludes liability that cannot lawfully be excluded or removes mandatory passenger or consumer rights.

7. Applicable law and your records

Spanish law applies, subject to any mandatory consumer protections that also apply to you. Nothing in these terms forces a consumer to use a court contrary to applicable jurisdiction rules. Keep a copy of the agreed quote, confirmation and terms. Later website revisions do not retrospectively change an existing booking.